SCHEDULE

JANUARY 22, 2019

7:30 a.m.

7:30 a.m.

9:00 a.m.


9:15 a.m.


9:30 a.m.


10:00 a.m.


10:30 a.m.


11:00 a.m.

12:15 p.m.

1:30 p.m.


2:00 p.m.


2:30 p.m.


3:00 p.m.


3:30 p.m.


3:45 p.m.

4:30 p.m.

5:30 p.m. -
6:30 p.m/

6:00 p.m. -
​10:00 p.m.

Registration

Breakfast


Welcome

Todd Chretien, SVP Customer Solutions


2018 Year in Review
Barry Vandevier, Chief Operating Officer


Asurion’s 2019 Vision and Top Priorities
Tony Detter, Chief Executive Officer


Operations 2019 Strategy and Vision
Barry Vandevier, Chief Operating Officer

Networking Break
(Exhibitor booths open)


Keynote Speaker: Peter Sheahan

Lunch


Driving Asurion’s Vision with our Clients
Vicky Klein, SVP, Client Services and Sales


Connected Home Strategy 
Tim Stadthaus, SVP Corporate Development & Strategy


Brand Marketing: Creating the Customer Experience
Teresa May, SVP and Chief Marketing Officer

Networking Break
(Exhibitor booths open)


Leadership Experience
John Powenski, SVP, Human Resources


Operations Leadership Panel

OLF Networking Happy Hour

Buses available from Renaissance Hotel to Ole Red



OLF Dinner, Drinks and Music at Ole Red

Hotel Lobby Level

Broadway

Grand Ballroom 2&3



Grand Ballroom 2&3


Grand Ballroom 2&3


Grand Ballroom 2&3


Hotel Lobby Level


Grand Ballroom 2&3


Broadway

Grand Ballroom 2&3


Grand Ballroom 2&3


Grand Ballroom 2&3



Hotel Lobby Level


Grand Ballroom 2&3


Grand Ballroom 2&3


Hotel Lobby Level

Hotel Lobby Level



Ole Red



SPEAKERS



Peter Sheahan

Founder & Group CEO of Karrikins Group, Peter Sheahan is internationally known for his innovative business thinking and thought leadership. With over 120 staff, in 24 cities, across nine countries, Sheahan knows firsthand the challenges of growing a business in the rapidly-changing marketplace.

Peter, and his firm Karrikins Group, have worked with some of the world’s leading brands, including Apple, Goldman Sachs, Microsoft, Hyundai, IBM, Pfizer, Wells Fargo, and Cardinal Health. He is the author of seven books including business best-sellers Flip, Generation Y, Making it Happen, and Matter.

Peter has delivered more than 2,500 presentations to over 500,000 people in 20 different countries. He has been named one of the 25 Most Influential Speakers in the World by the National Speakers Association and is the youngest person ever to be inducted into their industry Hall of Fame.


Tony Detter

With more than 20 years of technology and leadership experience, Tony leads Asurion’s entire business, focusing on global regions and operations to drive results for our clients. He also plays a leading role in managing key client relationships and defining the company strategy.  Most recently, Tony was Chief Commercial Officer and prior to that CEO of Japan, leading Asurion’s business in that region. Since joining the company in 2003, he has had senior leadership roles in client relations, product management, supply chain and customer care. Prior to joining Asurion, Tony spent almost a decade with Hewlett-Packard where he held a variety of operations and marketing roles, including worldwide product management for the company’s Intel server line. He also built the product marketing function for two software startups in Silicon Valley. Tony earned a Bachelor’s degree in Industrial Engineering and later an MBA from Stanford University where he was an Arjay Miller Scholar.

Barry Vandevier

As Chief Operating Officer at Asurion, Barry provides global leadership for the company’s core operations, including Product Management, Technology, Customer Solutions, and Supply Chain Management.  In his role, Barry is responsible for high-quality and efficient end-to-end business processes spanning product design and development, technical architecture and operations, supply chain planning and logistics, and multi-channel customer care and operations.  He leverages a delivery organization and partnerships that span the globe to ensure customers are known, serviced, and supported in a manner that far exceeds their expectations at each and every interaction.

Barry began his career as an industrial engineer in the travel and transportation industry where he was focused on business process optimization and staffing algorithms for most aspects of airport operations.  As he took on senior technology leadership roles as CTO at Travelocity and later as CIO at Sabre, he gained experience in both start up and global corporate environments across traditional, SaaS, and cloud-based product development teams.  He also oversaw architecture, technical infrastructure and operations, multi-faceted transformation efforts, and technology company acquisitions.

Barry earned a bachelor of science in industrial engineering from Oklahoma State University and an MBA from Southern Methodist University.




Unpublished